Moving to a new community or country can be overwhelming. Here is some basic information to get you started on your settlement journey.
911
For emergencies related to health, safety and prooperty. This includes medical distress, fires, crimes in progress and motor vehicle accidents where an ambulance is necessary. It's important to teach all family members about when to call 911. Even if a caller can only say, "fire", police", or "help", emergency assistance will be sent. It's also important to know your location or address when phoning 911. A person's location is not always automatically known. Translation services available.
250-992-9211
Police non-emergency line.
811
Health Link BC: For health advice and health information services provided by a registered nurse, dietician or pharmacist.
988
Canada's Suicide Crisis Hotline. Call or text 988.
250-992-2111
City Bylaw Enforcement duties include parking, streets and traffic, fire, noise, parks, nuisance bylaws and business licensing in the City. You may also submit a bylaw complaint online.
Program serves refugee claimants, temporary foreign workers, post-secondary international students, provincial nominees who are not yet permanent residents, and recently naturalized citizens who continue to need settlement support. Assistance includes: community orientation, information about services, assistance with immigration and work permit applications, how to find work, learn about workplace safety and culture, English conversation groups and English language training.
Canadian (federal) government services, including services related to Social Insurance Number (SIN), Employment Insurance (EI), Records of Employment (ROE), and passport.
BC (provincial) government services, including services related to BC ID, Driver's License, Birth Certificates, Marriage Certificates. Many services available online; it is advised to check website to determine if the service is available online, or in person. Appointments can be made by calling by phone.
